Your data
Privacy Policy
What we collect, why we need it, and how we keep it safe. In short: only what we need to deliver your order, and we never sell it.
- Updated 14 November 2026
- 2 min read
1Who we are
Zoran ("we", "our", "us") is a family business based in Lahore that runs the online store zoranjan.com. This policy explains how we handle personal information when you visit our website, create an account, place an order or contact us. By using our website, you agree to the practices described here.
2Information we collect
| Type | Examples |
|---|---|
| Contact details | Name, delivery and billing address, phone number, email address |
| Order details | Products bought, order history, payment method, payment confirmation screenshots you send us |
| Account details | Username, password (stored encrypted), saved addresses |
| Messages and reviews | WhatsApp and email conversations, product reviews and photos you choose to share |
| Technical data | IP address, browser, device, pages visited, cookies |
We never see or store your card or bank login details. Payments are made in your own banking or wallet app.
3How we use it
- To confirm, pack, ship and deliver your order
- To verify payments and prevent fake or fraudulent orders
- To send order updates and tracking details on WhatsApp, SMS or email
- To answer your questions and handle returns
- To improve our website, products and service
- To send offers, only if you opt in; you can stop them at any time
- To meet our legal obligations
5Cookies
Cookies keep items in your cart, remember your preferences and help us understand which pages are useful. You can turn cookies off in your browser, but the cart and checkout will not work without them.
6Keeping your data safe
Our website uses an encrypted (SSL) connection, access to orders is limited to our team, and passwords are stored encrypted. No online system is completely secure, but we take reasonable care to protect your information.
7How long we keep it
We keep order records for as long as needed to deliver, handle returns and warranty questions, resolve disputes and meet tax and legal requirements. Account details are kept until you ask us to delete your account.
8Your choices and rights
- See the personal information we hold about you
- Correct anything that is wrong (you can also edit your details in My Account)
- Ask us to delete your account and data, unless we must keep it by law
- Stop marketing messages at any time
To make a request, message us on WhatsApp at +92 300 1595321 or email hello@zoranjan.com.
9Children
Our website is meant for adults. We do not knowingly collect personal information from children; orders for kids' products should be placed by a parent or guardian.
10Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.
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