1What you can return

• Damaged or defective items, reported within 48 hours of delivery with a photo
• Wrong item, size or colour sent by us
• Changed your mind: unused items in their original packaging with tags and accessories, within 14 days of delivery

2What we cannot accept

• Used items, or items damaged by misuse
• Items returned without their original packaging
• Opened personal care products (soaps, ubtan, eyelash curlers and similar), for hygiene reasons, unless they arrived damaged
• Clearance or final-sale items marked as non-returnable

3How to return an item

1. 1Message us

   Send your order number, the reason and a photo on WhatsApp +92 300 1595321 or to hello@zoranjan.com.

2. 2Get approval

   We reply with return instructions, usually the same day.

3. 3Send it back

   Pack the item securely and send it to the return address we share with you on WhatsApp.

4. 4Refund or exchange

   Once we receive and check it, we refund you or send the replacement.

4Refunds

• Advance Payment orders are refunded to the account you paid from.
• Cash on Delivery orders are refunded by bank transfer, JazzCash or Easypaisa, whichever you prefer.
• Refunds are usually sent within 3 to 5 working days after we receive and check the item.

5Return shipping costs

If the item was damaged, defective or not what you ordered, we pay for the return and the replacement delivery. For change-of-mind returns, return shipping is paid by you, and the original delivery charge is not refunded.

6Cancelling an order

You can cancel free of charge any time before your order is dispatched; any advance you paid is refunded in full. Once a parcel is with the courier it can no longer be cancelled, but you can still return it under this policy.

7Exchanges

Prefer a different colour or design? Ask for an exchange instead of a refund. Exchanges depend on stock; if your choice is not available, we refund you instead. Browse umbrellas, wallets or our home essentials to pick your replacement.